You, me and “Alice”: how do we get along with artificial intelligence
Download paperDoctor of Political Sciences, Professor at the Institute of Media, HSE University, Moscow, Russia; ORCID 0000-0003-0959-9278
e-mail: sshomova@yandex.ruSection: Media Text in a New Technological Environment: Digital Transformation of Communication
The article summarises the results of one facet of a major study carried out by the HSE Centre for Digital Cultures and Media Literacy in 2023. 350 questionnaires received from students, teachers of media subjects and specialists in the creative industries – journalists, advertisers, designers, museum workers, etc. The article focuses on the emotional spectrum of the respondents’ interaction with neural networks, which is a particularly interesting issue of modern media relevance. The range of emotions in communicating with AI, the expectation of empathy from “smart devices”, the problem of “humanising” gadgets, establishing a dialogue with them – all these issues are reflected in the study.
DOI: 10.30547/vestnik.journ.3.2024.186207References:
Alač M., Gluzman Y., Aflatoun T., Bari A., Jing B., Mozqueda G. (2020) Talking to a Toaster: How Everyday Interactions with Digital Voice Assistants Resist a Return to the Individual. Evental Aesthetics 9(1): 3–53. Available at: https://eventalaesthetics.net/wp-content/uploads/2021/03/EAV9N1_2020_Alac_Toaster_3_53.pdf (accessed: 11.07.2024).
Arendt M. (2015) My dear robot: anthropomorphism and loneliness. Bachelor thesis. Available at: https://www.semanticscholar.org/paper/My-dear-robot-%3A-anthropomorphism-and-loneliness-Arendt/dca68... (accessed: 11.07.2024).
Berker T., Hartmann M., Punie Y., Ward K. (2006) Domestication of Media and Technology. Berkshire: Open University Press.
Cao S., Fu D., Yang X., Wermter S., Liu X., Wu H. (2022) Can AI detect pain and express pain empathy? A review from emotion recognition and a human-centered AI perspective. Arxiv.org. 1.12.2022. Available at: https://arxiv.org/abs/2110.04249 (accessed: 11.07.2024).
Chi N. T. K., Hoang Vu N. (2022) Investigating the customer trust in artificial intelligence: The role of anthropomorphism, empathy response, and interaction. CAAI Transactions on Intelligence Technology 8(1): 260–273. DOI: 10.1049/cit2.12133.
Curry A., Curry A.C. (2023) Computer says “No”: The Case Against Empathetic Conversational AI. Arxiv.org. 6.07.2023. Available at: https://arxiv.org/pdf/2212.10983.pdf (accessed: 11.07.2024).
Dacey M., Coane J. H. (2023) Implicit measures of anthropomorphism: affective priming and recognition of apparent animal emotions. Frontiers in Psychology 14. DOI: 10.3389/fpsyg.2023.1149444.
De Leeuw E., De Heer W. (2002) Trends in household survey nonresponse: A longitudinal and international comparison. In R. Groves, D. Dillman, J. Eltinge, Little R.J.A. (eds.) Survey nonresponse. New York: John Wiley & Sons. Pp. 41–54.
Efthymiou F., Hildebrand C. (2023) Empathy by Design: The Influence of Trembling AI Voices on Prosocial Behavior. IEEE Transactions on Affective Computing. DOI: 10.1109/TAFFC.2023.3332742
Epley N., Akalis S., Waytz A., Cacioppo J. T. (2008). Creating Social Connection Through Inferential Reproduction: Loneliness and Perceived Agency in Gadgets, Gods, and Greyhounds. Psychological Science 19(2): 114–120. DOI: 10.1111/j.1467-9280.2008.02056.x.
Epley N., Waytz A., Cacioppo J.T. (2007) On seeing human: a three-factor theory of anthropomorphism. Psychologocal Review 114(4): 864–886.
Gershman M.A., Dem'yanova A.V., Polyakova E.Yu. (2023) Kreativnyy klass Rossii: portret v tsifrakh [Russia's Creative Class: Portrait in Figures]. Nauchnyy daydzhest 2 (special issue). Moscow: NTsMU TsMIChP Publ. Available at: https://www.hse.ru/data/2023/11/08/2053533494/Human_Capital_NCMU_Digest_Special_Issue_Creative_Citie... (accessed: 11.07.2024). (In Russian)
Goyder J., McKenzie Leiper J. (2002) The decline in survey response: A social values interpretation. In D. de Vaus (ed.)Social Surveys. Vol 4. London: Sage Publications. Pp. 191–210.
Kening G. (2023). Konets individuuma. Priklyucheniya filosofa v mireu iskusstvennogo intellecta [The End of the Individual. Adventures of a philosopher in the world of artificial intelligence]. Moscow: Individuum. (In Russian)
Korbut A. M. (2021) Odomashnivanie iskusstvennogo intellekta: umnye kolonki i transformatsiya povsednevnoy zhizni [Domestication of artificial intelligence: smart speakers and the transformation of everyday life]. Monitoring obshchestvennogo mneniya: ekonomicheskie i sotsial'nye peremeny 1: 193—216. (In Russian)
Korsunova V.I., Sokolov B.O. (2022) Tsennostnye ustanovki rossiyan: sravnenie rezul'tatov onlayn- i oflayn-oprosov. Monitoring obshchestvennogo mneniya: ekonomicheskie i sotsial'nye peremeny 3: 4–27. (In Russian)
Krügel S., Ostermaier A., Uhl M. (2023) ChatGPT’s inconsistent moral advice influences users’ judgment. Scientific Reports 13, 4569. Available at: https://www.nature.com/articles/s41598-023-31341-0 (accessed: 11.07.2024).
Liu B., Sundar S. S. (2018) Should Machines Express Sympathy and Empathy? Experiments with a Health Advice Chatbot. Cyberpsychology, Behavior, and Social Networking 21(10). Available at: https://www.liebertpub.com/doi/full/10.1089/cyber.2018.0110 (accessed: 11.07.2024).
Lopatovska I., Rink K., Knight I., Raines K., Cosenza K., Williams H., Sorsche P., Hirsch D., Li Q., Martinez A. (2019) Talk to Me: Exploring User Interactions with the Amazon Alexa. Journal of Librarianship and Information Science 51(4): 984–997.
Pataranutaporn P., Liu R., Finn E., Maes P. (2023) Influencing human–AI interaction by priming beliefs about AI can increase perceived trustworthiness, empathy and effectiveness. Nat Mach Intell 5: 1076–1086. DOI: 10.1038/s42256-023-00720-7.
Pelau C., Dabija D.-C., Ene I. (2021) What makes an AI device human-like? The role of interaction quality, empathy and perceived psychological anthropomorphic characteristics in the acceptance of artificial intelligence in the service industry. Computers in Human Behavior 122. DOI: 10.1016/j.chb.2021.106855.
Schmetkamp S. (2020) Understanding A.I. – Can and Should we Empathize with Robots? Review of Philosophy and Psychology 11: 881–897. DOI 10.1007/s13164-020-00473-x.
Ushkin S., Koval' E., Yas'kin A. (2022) Zhit' s Alisoy: kak golosovye pomoshchniki transformiruyut praktiki kommunikatsii? [Living with Alice: how are voice assistants transforming communication practices?]. Zhurnal issledovaniy sotsial'noy politiki 20(3): 361–376. (In Russian)
Yakimova O. (2023) Zhizn' s II: ot vzaimodeystviya k vzaimozavisimosti [Life with AI: from interaction to interdependence]. Sotsiodigger 4(5–6). Available at: https://sociodigger.ru/articles/articles-page/zhizn-s-ii-ot-vzaimodeistvija-k-vzaimozavisimosti (accessed: 11.07.2025). (In Russian)
Złotowski J., Proudfoot D., Yogeeswaran K., Bartneck C. (2014) Anthropomorphism: Opportunities and Challenges in Human–Robot Interaction. International Journal of Social Robotics 7: 347–360. DOI: 10.1007/s12369-014-0267-6.
To cite this article: Shomova S. A. (2024) Ty, ya i «Alisa»: kak my uzhivaemsya s iskusstvennym intellektom [You, me and “Alice”: how do we get along with artificial intelligence]. Vestnik Moskovskogo Universiteta. Seriya 10. Zhurnalistika 3: 186–207. DOI: 10.30547/vestnik.journ.3.2024.186207

